Frequently asked questions

Do I need an account?

No. Buy with your email and we send you a link. Use "My photos" with the same email to download again.

How long can I download my photos?

For 1 year after buying.

What can I do with the photos?

Personal use: keep them, print them, and post them on your social media (please credit the photographer). Commercial use (brands, sponsors, ads) needs the photographer's permission.

It's not me in the photo / the file is broken

Within 7 days, open your order page and tap "Problem with a photo?". The photographer refunds the photos from their PayPal; if they don't answer in 3 days, MiOla steps in. MiOla's service fee is refunded only if the delivery failed because of the platform.

I want a photo of me removed

Use the photo removal form. We review every request.

Who sells the photos?

The photographer sells directly to you and receives the payment in their PayPal. MiOla is the platform that connects you and charges a service fee.

Why are there two payments?

One goes to the photographer, the other to MiOla. You're only charged if both are completed.